User Guide

Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.

For delivery by DHL, it usually takes 3-5 days after we ship. However, if international shipping conditions are difficult or your address is remote, it may take 10-20 days.

Delivery days refer to the number of days counted from the date when we dispatch the products from our store to the customer. Additionally, weekends and public holidays may not be included in the delivery timeframe.

The time required for delivery depends on the delivery service and customs situation in each country, as well as on other factors such as natural disasters and other accidents. We cannot make any guarantees concerning delivery times.

Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials.

We cannot accept requests to return or exchange products, or provide refunds, etc. for products lost or damaged during customs inspections.

In the event of long-term absence, refusal to receive the parcel, or loss of address, the parcel will be stored at the delivery store for a certain period of time, regardless of the reason. After the storage period has expired, the package will be returned to us. Please make sure to receive your package within this period.

If you do not receive your order, you will be charged the shipping fee that we paid.

Free Shipping with ¥15,000 Purchase

For orders that do not qualify for free shipping, the shipping fee for domestic shipping within Japan is as follows, regardless of size or weight.
¥980

For Okinawa and remote islands:
¥1,480

Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.

Delivery days within Japan is 1-3 days from the date of dispatch.

We accept major credit cards including Visa, Mastercard, American Express, and Discover. When you proceed to checkout, you'll be prompted to enter your card details securely through our encrypted payment gateway. Rest assured, your information is protected and your transaction is processed swiftly.

For those who prefer the flexibility and security of PayPal, you can easily select this option at checkout. Simply log in to your PayPal account when prompted and complete your purchase with just a few clicks. PayPal offers additional buyer protection and is trusted by millions worldwide for its reliability and ease of use.

Whichever payment method you choose, you can shop with confidence knowing that your transaction is safe and your information is kept secure.

We want you to be satisfied with your purchase. If you need assistance with returns or exchanges, please contact us through the Customer Support Inquiry Form.

Interior Calligraphy's artworks are individually handcrafted, making each piece a one-of-a-kind product. We meticulously create them with care, aiming to bring joy to all of our customers. Therefore, there may be slight variations between the product photos on our store (Interior Calligraphy) and the actual products, as each piece is unique. Consequently, products may only be returned if they are damaged during shipment, defective, or otherwise authorized for return or exchange by Interior Calligraphy. Thank you for your understanding.

While we make every effort to ensure careful packing, if you notice any unexpected damage upon delivery, simply refuse to accept the package and inspect its contents together with the local delivery personnel.

If your received products arrive damaged or defective, please contact us through the Customer Support Inquiry Form within 7 days of delivery, providing your order number and detailed photos of the damage.

When Interior Calligraphy acknowledges product damage or defects, customers have the option to return the product or request a reshipment of the same product.

When Interior Calligraphy acknowledges product damage or defects, and the customer wishes to return it, the return process shall be carried out according to the method specified by Interior Calligraphy.

If Interior Calligraphy approves the return of a product, but the customer does not return the product using the method specified by Interior Calligraphy, and if the customer cannot be contacted within 10 days after Interior Calligraphy has attempted to reach out, the customer will be considered to have abandoned the return of the product. Please note that returns will not be accepted after this point.

Interior Calligraphy's artworks are handcrafted using the technique of "Shodo", Japanese calligraphy.

Therefore, unlike printed characters produced by machines such as printers, the ink and seal may smudge. Please handle with care to avoid rubbing or touching the characters written in the black Shodo-ink or the seal in the red Shodo-ink, as well as avoiding stacking products on top of them. Also, please refrain from getting the artworks wet. Particularly, the red Shodo-ink used for the seal contains oil, which may never completely dry even after years.

Additionally, the washi paper used in our artworks may contain slight fibers or impurities from the raw materials used in its production. This is a characteristic of washi paper and adds to the unique charm of handcrafted products. We kindly ask for your understanding of this characteristic before making your purchase.

Please note that returns or exchanges are not accepted once the product has been opened or used by the customer.